FAQ

How can I contact RandomSpix Shop? Reach out anytime at info@randomspix.shop. Our support team is here to help—whether you have questions or just want to share your experience.

Do you ship worldwide? Yes! Our creations reach seekers around the globe.

Where do you ship from? Our enchanted items ship from our warehouse in Hong Kong.

Can I change or cancel my order? If you need changes, contact us within 12 hours of placing your order. After that, it may already be on its way. Once received, you can follow our return process if needed.

What payment methods do you accept? We accept major credit cards (VISA, Mastercard, AMEX) and PayPal. Safe and simple.

When will my order be processed? Orders are prepared between Monday and Friday, taking 1-3 business days to process before shipping. During busy times, it may take longer. No shipping on weekends.

How long will it take to receive my order? Due to high demand, your order may take 5 days to 3 weeks to arrive. You’ll receive updates as your order moves forward.

What if I don’t receive my order? If your order hasn’t arrived within 30 days, let us know. You may be eligible for a full refund.

Will I be charged customs and taxes? Orders over £50 enjoy free shipping and no customs charges. For smaller orders, customs fees may apply depending on local regulations.

How do I return an item? Email us at info@randomspix.shop with your order number and details. We’ll guide you through the process.

What if I receive a defective, incorrect, or damaged item? Send us an email with your order number, photos, and details. We’ll make it right.

When will I receive my refund? Refunds are processed within 7-10 business days after receiving the returned item. Processing times may vary by your bank.